Order Fulfillment/Handling Times
Most regular orders are shipped with in 2 to 5 business days (Monday to Friday). Some of our items may be on back-order and there may be a delay in shipping out your items. If the delay to ship an order due to a back-ordered product(s) is longer than 5 business days we will contact you to see if you would like to make alternate arrangements or cancel your order.
Please note our shipping rates are not negotiable. As most of our clients use credit cards for their payments we need to utilize a select group of services to ensure that the shipment can be tracked and insured in case of loss or damage in-transit.
Priority Handling/Rush Orders
If you are in a rush to have your order shipped then we strongly suggest you select and pay for Priority Handling as well as selecting the Express shipping option (US clients see below for Express shipping charges). Priority orders ship with in a guaranteed 2 business days (Monday to Friday). However, please keep in mind that the Priority Handling charge only means your order is shipped quickly from our warehouse and does not mean a faster delivery method. For the fastest processing and delivery you should specify and pay for Priority Handling and Express shipping in combination.
If you do not add Priority Handling your order will ship in the time-frame stated at the top of this page (2 to 5 business days). There are no exceptions to this policy and written or verbal requests for faster shipping will only be honoured if the Priority Handling fee is paid. Orders with Express shipping selected, but not Priority Handling, will be shipped with the faster shipping method but are still subject to our normal handling time.
Shipping rates for orders are based upon the total number of items purchased.
Please see the rate charts below for the cost to your location. All shipments are shipped by either Canada Post (USPS, Royal Mail etc...), CanPar or FedEx Ground at the discretion of Canada's Patch King.
For Express Orders to the USA
we will have to process these orders outside the Shopping Cart for the
time being. Please contact us before placing your order so that we can
manually adjust the shipping rate and bill you for the appropriate amount.
We don't provide shipping times as these can vary greatly according to your location and shipping method selected. Please contact us if you require an estimate as to how long your order will take to arrive to your location based on your preferred shipping method.
Local Clients in Eastern Ontario/Western Quebec
Please note that we do not operate a retail location in the Ottawa/Gatineau area and as such do not offer the opportunity for picking up your order from us. However, during certain busier times of the year we do offer a local drop-off/delivery service for clients in the western part of the Ottawa. There is a nominal charge for this service. However, we only deliver during regular business hours and require all orders to be paid C.O.D. (cash on delivery). For more information about this service please contact us by telephone or e-mail with the complete list of products and quantities you are looking to purchase.
Shipping Rates -
*Note - Some rural/remote/fly-in areas of Canada may require an adjustment to our flat shipping rates (both Standard and Express) as Canada Post continues to increase shipping costs. If you live in a rural, northern or remote community please contact us before placing your order so that we can determine your exact shipping costs.
Shipping Rates -
Shipping Rates - International Destinations* (Outside
*For most international locations (outside of Canada and the USA) there is a maximum order of $100 for this shipping rate to be applied. If you are outside of Canada and the United States and wish to place an order larger than $100 please contact us before placing your order as we may need to adjust your shipping charges to your specific location.
** Contact us for specific shipping costs as these vary according to your shipping location.